Job Description

About Circles.life

Circles.Life is Asia\'s first and most successful digital telco and we are on a mission to re-imagine the mobile experience for the digital consumer and disrupt the multi-trillion dollar industry. We launched our services in Singapore in 2016, and have since expanded to Australia, Taiwan, Indonesia and Japan. We are leading the market in innovation, customer satisfaction, growth and employ 300+ associates over 5 APAC offices.

Circles.Life was founded by Rameez Ansar (ex-Temasek, BCG), Abhishek Gupta (ex-McKinsey, Bain Capital, StanChart PE) & Adeel Najam (ex- Nokia, Huawei, Starhub), who are supported by an all-star leadership team including C-suite executives from Tata Docomo, Paypal, Vodafone, Bharti Airtel, Hooq / Singtel, and Flipkart (to name a few).

Circles.Life is also the portfolio company of Warburg Pincus and Sequoia.

Notable accolades from past years include: Top 5 most loved Singapore brands (2nd year running)- YouGov Customer\'s Choice; Top Telco for Customer Service- Seedly; and Top Employer- Influential Brands (2019).

About This Role

We are looking for a passionate individual who is highly self-motivated & has the ability to thrive in a fast-paced start-up environment. The candidate should be comfortable in conducting deep dive analysis on tickets. Also has a go getter aptitude to take the assigned task hands on and a passion for learning. Should have a positive and open to learning mind-set and a strong inclination to work on the data and analysis.

The successful candidate will be reporting the the CH team and get to work with the regional team based in SG & local teams across countries

S/ he will be expected to manage & own department performance reporting and reviews with deep dive insights. Additionally, S/he will be supporting leaders in Customer Happiness team on strategy and ad-hoc related focus projects

This is an internship with a minimum duration of 6 months

As a Customer Happiness Intern, your key objectives will be to:

• Manage & own reporting dashboards, weekly & monthly performance reviews. Conduct trend reporting and analysis on key metrics
• Perform data analysis for customer\'s contact
• Supporting the CH Program Manager/CH Digitisation Lead on strategy and ad-hoc related focus projects
• Work closely with the internal team (Product, Engineering etc) to understand customer needs and challenges, identify and track issues to ensure good NPS
• Customer Happiness Contact Reason Tickets scrubbing
• Department outreach and engagement

Job Requirements

• Strong written and verbal communication skills
• A can-do attitude
• Customer service experience is a plus
• Resourceful, Independent and Pro-active
• Detail-oriented and solution-oriented
• Strong team-spirit and ability to work independently to deliver tasks in a timely manner
• Demonstrate a keen willingness to learn and grow in a fast-paced environment

What\'s on offer:

We provide a great environment and platform for employees to build their career. In this role, you can expect:

• Unique opportunity to be a part of innovating the telecommunications industry
• Once in a lifetime chance to help shape a brand from the ground up
• Autonomy in the role and in managing your own portfolio
• Exposure to the fast-paced world of high-tech start-ups
• Working with passionate, smart and driven colleagues in a vibrant environment

To all recruitment agencies: Circles.Life will only acknowledge resumes shared by recruitment agencies if selected in our preferred supplier partnership program.

Please do not forward resumes to our jobs alias, Circles.Life employees or any other company location. Circles.Life will not be held accountable for any fees related to unsolicited resumes not uploaded via our ATS.

Circles.Life is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, disability or age.

Circles.Life