Job Description

About the Company

This company is one of the leading providers of Information and Communication Technology (ICT) to service providers. They enable the full value of connectivity by creating game-changing technology and services that are easy to use, adopt, and scale, making our customers successful in a fully connected world. Our client is a Swedish multinational networking and telecommunications company headquartered in Stockholm. The company sells infrastructure, software, and services in information and communications technology for telecommunications service providers and enterprises, including, among others, 3G, 4G, and 5G equipment, and Internet Protocol (IP) and optical transport systems. The company employs around 100,000 people and operates in more than 180 countries. They has over 57,000 granted patents.

Job Summary

We are now looking for a Support Engineer- Cloud that will provide technical service and support to our customers. In this role, you will troubleshoot and resolve problems to stabilize and optimize customer networks. You will configure and integrate different nodes and solutions in new and live customer networks. The Support Engineer typically interacts with customer technical staff, operation managers, service engineers and other groups within the Service Delivery organization. You may also interact with groups in sales, R&D, 3rd party suppliers and local authorities. As there are no distinct borders between the areas, you will need to be flexible and master more than one area. You are expected to travel internationally and work in different cultural environments. The technical development is rapid and you are responsible for continuously keeping your competence and skills up to date. Working as a support engineer will require a broad knowledge of telecom and Datacom, covering both hardware, software and network knowledge. You will work, collaborate, and communicate in an international environment, both with colleagues internally as well as customers and suppliers to This Company. The role more than often requires you to take on big responsibility and it is important that you can work independently.

Responsibilities:

• Customer Issue handling
• Handling of dedicated support
• Software Update Management (SUM) handling
• Remote Service Gateway (RSG) mentoring

• Education: Bachelor in Engineering / MSc with a Minimum 8+ years of proven experience.
• Domain Experience; Working in a virtual environment is a must.
• Should have good exposure to working with OpenStack (CEE), Kubernetes (CCD), Cloud Networking (SDI & SDN), and Cloud Storage.
• An outstanding troubleshooting skill is required to solve the customer issues
• Should be able to do tracing and complex logs analysis for Cloud Nodes
• Exposure to any of the following Cloud Core applications/environments is an advantage
• MME/AMF/SMF/PCC
• EPG/Packet Gateway
• SAPC/CCPC/5G Policy Controller
• CCSM/CCDM/CCRC (Sub. Management, Data Management, Resource Function)
• IP Routing
• IMS
• Strong technical acumen should be exhibited when dealing with complex customer issues.
• Working experience in a telecom support function earlier is an advantage
• Past experience with Ericsson will be preferred
• Good knowledge of 3GPP in Cloud area

MatchaTalent