Customer Operations Specialist
Singapore, Singapore
Job Description
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COMPANY DESCRIPTION
Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek - so they can do what they do best: improve the world around us. Information about Agilent is available at www.agilent.com. Location: 1 Yishun Ave 7, Singapore 768923
DESIGNATION : [Agilent Technologies] Customer Operations Specialist (Korean Market)
RESPONSIBILITIES
- Provide high level quality service to customers in a variety of pre and post sales functions via calls and emails.
- Account management of quote to cash cycle, generation and conversion of quotes to orders where accuracy and responsiveness are critical.
- Manage and coordinate end to end order management process which includes order fulfillment, shipment coordination, 3rd party requisitions, returns, accounts receivable collections, and invoicing requirements.
- Acts as a liaison between customers and internal organizations such as Sales, Manufacturing, Logistics and Service Delivery to resolve customer inquiries and issues.
- Follow-up closely on outstanding orders and issue with proactive communication to customers.
- Keep up to date with and administer sales discount, marketing, and promotional programs.
- Opportunities to be engaged in global and regional initiatives and projects, collaborating with other cross functional teams within Agilent to achieve goals as needed.
- Perform miscellaneous duties and projects as assigned.
QUALIFICATIONS
- Bachelors or Masters\' Degree or University Degree equivalent education in any field.
- 4+ years of relevant work experience in customer service operations or order processing/fulfillment handling Korea customers / market.
- Excellent interpersonal communication skills, both written and verbal in English and Korean to handle Korea customers / market.
- Proficiency in MS Office - Word, Excel, PowerPoint
- Knowledge in ERP system, preferably with SAP.
- Highly organized with ability to prioritize among competing tasks in a fast-paced and culturally diverse environment.
- Excellent phone skills with capability to handle high call volumes.
- A people person - Diplomatic, collaborative and demonstrates good teamwork; skilled in building and maintaining relationships within the team and with cross-functional teams.
- Fast and meticulous attention to details worker who can handle orders accurately and efficiently.
- Good analytical and problem-solving skills to make sound decisions, manage escalation and deal with strong personalities effectively.
- Comfortable with technology and IT tools, with keen eye to digitalize work processes.
- Ability to work extended shift, when necessary, especially on the last few business days of the month.
OTHER INFORMATION
- Medical Benefits & Health Screening Benefit
- 17 days of annual leave (increases depending on your length of service with Agilent - capped at 22 days)
- Paternity leave, Childcare leave, Unpaid Infant Care leave, Shared Parental leave, and Adoption leave in accordance with the guidelines of the MOM and/or MSF
- Employee Stock Purchase Plan
- Working Hours: Mon \xe2\x80\x93 Fri, 8am \xe2\x80\x93 5pm (follow Korean business hours\xe2\x80\x99 time zone)
- Location: 1 Yishun Avenue 7, Singapore 768923
- We regret to inform you that only shortlisted candidates will be notified.
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Job Detail
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Job IdJD1305169
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSingapore, Singapore
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EducationNot mentioned