Job Description

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Industry: US MNC Automotive industry

Location: Ang Mo Kio

Working hours: 830am 530pm (Monday to Friday)

Customer Order Management Specialist

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• Meet Customer Requirements (volumes, delivery paperwork, required PCL assessments, Labelling, etc.)
• Process Customer Orders in ERP
• Manage variations and confirm/agree shipment plans with customer
• Identify and React to Abnormalities at Shipping Point and through Plant Delivery
• Support new Launches and system custoffs and setups
• Ensure COM activity is in compliance with the COM specific requirements
• Ensure up to date demand in the ERP system by processing customer orders
• Enure ERP Customer demand is up to date and correct in system. Correct customer SAP scheduling agreements.
• Be familiar with Customers Manuals -

understand customer EDI and labelling process, paperwork, etc. * Maintain customer orders in ERP system to ensure accuracy.

• Update customer releases for non-EDI in error
• Ensure available long term customer demand is loaded in SAP
• Management of difficult customer shipping requirements
• Manage customer variations and coordinate with Production planning and scheduling the required adjustment to the build plans. If necessary propose alternative shipping plans.
• Follow escalation process for demand variation and potential customer risks
• Coordinate with production planning that part are available as per customer demand
• Raise outbound premium freight request and obtain approval if required.
• Trigger shipments to customer inline with requirements & the agreed shipping plan
• Coordinate shipments: communicate with customer carriers, shipping schedules within customs timings and rules, and documentation needs
• Trigger ERP shipment, provided adequate stock available and inline with customer requirements.
• Confirm / agree shipment plans with customer.
• Ensure Shipments match customer requirements: volume, timing, paperwork, labelling, ASNs.
• Monitor and respond to customer messages and metrics within allowed timings and through customer preferred means of communication.
• Monitoring and continuous improvement for all COM elements.
• Ensure COM specific monitoring files are regularly updated and anomalies managed. E.g. SAP, customer arrears metrics posted on the OMS.
• Ensure continuous improvement of the COM process. Ensure compliance to any COM related completion assessment / O.S.A gaps.
• Ensure compliance with scheduling OS Assessment (COM related section).
• Provide OSA and action plant for improvement as required.
• Support new launches and system custoff and setups
• Support / coordinate Customer related cutoff activities for new launches; New sales orders setup, check EDI setting inside new customer sales orders, stock cutoffs, etc.
• Check that all customer-related setup is done (specific labeling, paperwork, master data, etc)

Qualifications / Requirements

• Diploma holders in related field
• Systems (SAP and Excel) skills
• Results-driven and good problem-solving skills
• At least 2 3 years of relevant experience preferred
• Ability to develop good working relationships with manufacturing / lean teams and colleagues
• English and other language skills adapted to the key customer base where possible

Please submit your updated resume in Word format by using the Apply Now Button.

We regret that only shortlisted candidates will be notified

People Profilers Pte Ltd, 20 Cecil Street, #08-09, PLUS Building, Singapore 049705.

Tel: 6950 9741

EA License Number: 02C4944

Registration Number: R1106021

Posting Personnel: Sherry Yeoh Xianni

People Profilers