Job Description

Some careers have more impact than others. If you\xe2\x80\x99re looking for a career where you can make a real impression, join HSBC and discover how valued you\xe2\x80\x99ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. Customer Value Management is vital in maintaining HSBC\xe2\x80\x99s position as a provider of world-class wealth and personal banking solutions, directing business development with a focus on customers. The team works to ensure the most appropriate pricing, products and promotions are directed to the most relevant customers, concentrating on building value, treating customers fairly and creating a superb customer experience. We are currently seeking a high calibre professional to join our team as a Customer Proposition Associate. Principal Responsibilities

• The incumbent will be supporting on operational necessities for the department, particularly to Customer Propositions team. The overarching purpose of the role will be to:
  • Reporting - facilitate consolidation and checking of weekly business performance MI for propositions team
  • Campaign management- assist in planning and execution of Premier campaigns which includes conducting frontliner briefing/ training, T&Cs drafting, updating and management of all customer communications (letters, website, sms, edms etc) followed by clearance with Legal and Compliance & product stakeholders, raising data requests, performing data checks, manage end-to-end tracking and fulfilment of rewards, handle all frontline enquiries, investigation of rewards dispute cases, consolidation of monthly campaigns deck, budget tracking and end to end results tracking
• Assist in organizing and executing events including RSVP collation and post events results tracking
• This role will provide strong support to reducing the operational risks of the teams and ensure that key role holders who work on strategy are able to focus on formulating and executing strategy with reduced time spent on operational hurdle
• To support the customer proposition team on admin related matters

Requirements
Requirements

• Proficient in MS Word, Excel, and PowerPoint
• Proficient in English and Simplified Chinese
• Strong analytical skills
• Self-motivated
• Mature in thinking
• Focus on outcome-based inputs
• Independent worker
• Strong Stakeholder management

To be considered for this role, the relevant rights to work in Singapore is required. You\xe2\x80\x99ll achieve more when you join HSBC. www.hsbc.com/careers HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. Issued by The Hongkong and Shanghai Banking Corporation Limited.