Job Description

Job Summary:

• The primary job of a customer service staff is to address customer issues and resolve them in a timely and efficient manner. Interact with customers on a variety of channels such as phone, email, and social media, and ensure that all valid customer concerns are being dealt with immediately.

Job Qualifications:

• Graduate of any 4-year related course
• At least 21 yrs and above
• Ability to multi-task with excellent time management skills

• Ability to work well individually or with a team
• Excellent in record keeping and data entry skills
• Proficient with Microsoft office
• Willing to be trained
• Fresh Graduates are welcome to apply.

Duties and Responsibilities:

• Handles customer complaints and inquiries.

• Maintains and updates customer database.
• CRD Staff should be pleasant and empathetic while they're interacting with customers. They must have great listening skills to understand what the customer really wants and should also have patience to handle conversations effectively irrespective of the customer's skill level.
• Maintain logs of day-to-day tasks and record their progress. Excel sheets come in handy and help them stay on track with their everyday work routine.

• Interact with customer and immediately get the context of their problem.
• Knowledge of the product/service which will help them suggest a solution to the customer right away. If the issue the customer is facing is beyond the immediate scope, CRD Staff should learn to escalate the problem to the right internal team(s) and follow up with them regularly for updates on the progress.
• Deal with customer's problem and be the single point of contact for all enquiries related to the troubleshooting procedure, the expected resolution time, and updates on the progress made.
• Escalate unresolved issues to the appropriate internal teams.
• Needs to make sure that the problem is being communicated to the right internal teams and that they take appropriate action to resolve it.
• Collect prompt and accurate feedback from customers.
• The work of a CRD Staff does not end at just resolving a customer issue. They also need to follow up with the customer, find out if the solution actually worked, and take note of the customer's suggestions on what can potentially improve their experience.
• The solution to every customer problem provides a valuable learning experience, CRD Staff should be able to document this knowledge in the form of help content or solution articles so that the same problems don't occur in the future.
• Should be able to quickly pick up the functionalities of the helpdesk and resolve customer problems in a more streamlined manner.

• Provides, support and develop plans for the development of the Aftersales Department.
• Works to raise the level of quality customer service; analyzes observations and recommends areas for improvement.
• Submits accomplishment reports on a regular basis and when required.
• Performs other related tasks as may be assigned by the immediate superior from time to time.

• Directly reporting to CRD & Reception Head.

Job Types: Permanent, Fresh graduateSalary: Php10,296.00 - Php11,000.00 per monthBenefits:

• Additional leave

Schedule:

• 8 hour shift

Supplemental Pay:

• 13th month salary

Ability to commute/relocate:

• Davao City: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Bachelor's (Preferred)

Experience:

• Customer Service Representative: 1 year (Preferred)

Language:

• English (Preferred)