Job Description

• Working Day: 5 Day
• Location: Yishun
• Salary: $2,500 - $3,000
• Customer Relations Officer // Customer Relations Specialist // Administrative // Receptionist // Customer Service Officer

Requirements

• Diploma with minimum 3 years Customer Service experience
• Experience in mentoring and training

Responsibilities:

• Assist Line Manager in maintaining and delivering exceptionally high standard of customer service to prospects and existing clients.
• Provide support on pre-sales (promotions, products and services) through various customer touch-points (calls, emails, website, chat box, surveys and walk-in) on a daily basis, ensuring that enquiries are acknowledged within 24 hours or the next working day. Enquiries would include correspondences with prospects and clients from local, overseas and regional offices.
• Manage post-sales service-related matters for existing clients received from various touch-points (calls, emails, website, chat box and walk-in) and from local, overseas and regional offices, ensuring enquiries are acknowledged within 24 hours or the next working day. These include difficult post-sales follow-ups, resolving/closure of pending contract statuses and queries on transplant related matters.
• Resolve customer's feedback/complaint, received from various channels (calls, emails, social media platforms) through excellent service recovery while promoting customer satisfaction and client retention.
• Instill customer loyalty and retention through outbound service calls while minimizing termination rates through retention strategies and programs for existing clients.
• Actively encourage conversion and upgrading of existing clients from annual storage payment plans to our prepayment plans (Preferential Plan - P21), increasing company's cashflow and retention of clients.
• Provide support on all other correspondences that are related, but not limited to, investor relations, partners, external vendor/suppliers and human-resource related by screening of calls/emails before handing over to the respective personnel/department.
• Provide ad-hoc support and assistance to trouble-shoot systems and data correction related matters by performing in-house verifications/checks and contacting clients to verify (if required).
• Participate in company and department's projects assigned by Line Manager. Depending on the types of projects, support might include but not limited to calling out to prospects/clients or to assist in user acceptance tests.

Additional Information

Career Level

Junior Executive

Qualification

Diploma, Advanced/Higher/Graduate Diploma

Years of Experience

3 years

Job Type

Full-Time

Job Specializations

,

Company Overview

Here at The Supreme HR Advisory, we pride ourselves on being a vibrant recruitment firm with strong Southeast Asia standing. We believe in customizing our services to your unique needs. We are dedicated, enthusiastic and we take innovative approaches in customizing our services. Our depth of experience enables us to understand each industry's challenges and provide expert advice on hiring requirements. Our goal is to leverage on our local knowledge and global expertise to deliver high-quality candidates specifically matched to the requirements of each of our client.

Additional Company Information

Registration No.

201426535W

EA No.

14C7279

Company Size

51 - 200 Employees

Average Processing Time

15 days

Industry

Human Resources Management / Consulting