Job Description

Responsibilities

Build and nurture long-term relationships with ultra-high net worth customers, maintaining a proactive understanding of their preferences and needs. Deliver a personalized and bespoke experience at every stage of the customer journey Recommend or connect potential customers through personal or professional network Manage a portfolio of VIP customers, ensuring consistent engagement and satisfaction Collaborate with Marketing to customize exclusive experiences (test drives, previews, private launches) to ensure consistent engagement and satisfaction Ensure the showroom and customer touchpoints reflect the brand's luxury standards. Maintain and update customer records within the CRM systems Any other tasks assigned by your superior

Requirements

Bachelor's degree with at least 5 years of experience in customer service or client relations within the luxury or premium retail sector Strong insight to China market with extensive network to premium buyers Good understanding of luxury consumer psychology and buying behaviour with a focus on expatriate Chinese community Required to communicate and engage professionally with China customers based in Singapore Exemplary customer service with a high degree of initiative Proactive attitude with the ability to recognise and refer potential business opportunities * Able to travel and work on weekends and public holidays as required