Job Description

Customer Relationship and Sales Intern

About Us:

At Hachi by Tokyo, we prioritise not just quality pet grooming but the overall experience of our human and pet clients. We offer a unique, stress-free grooming experience where we provide services at a pace comfortable for the pet. Our company is growing, and we\'re looking for passionate, dedicated individuals to join our team as interns.



We are seeking a proactive, customer-centric intern to support our Customer Relationship and Sales team. The ideal candidate will assist in maintaining our customer relationships and helping drive sales by learning to upsell and cross-sell our unique pet grooming services and products.

Learning Opportunities: * Gain an in-depth understanding of the pet grooming industry, including insights into animal behaviour and pet care trends.

• Develop foundational skills and knowledge related to customer service and sales in the pet grooming industry.
• Opportunity to work and learn in a growing, dynamic business environment.

Availability:

Minimum commitment of 3 days per week for a duration of 6 months.

Key Responsibilities:

1. Customer Relationship Management Support:

• Support in building and maintaining relationships with our pet owners.
• Assist in handling customer complaints and gathering feedback.
• Learn to utilize data to improve our services and customer experience.

2. Sales and Upselling Assistance:

• Support in identifying opportunities to upsell or cross-sell services and products.
• Learn to understand and anticipate customer needs.Support in meeting or exceeding sales targets.

3. Front of House Assistance:

• Assist in ensuring the front of the house is welcoming and reflects our commitment to a stress-free experience for pets and their owners.
• Support in overseeing the scheduling and managing financial responsibilities of the front desk.
• Assist in monitoring staff performance.

4. Team Collaboration and Communication:

• Collaborate with internal teams to enhance our customers\' experience.
• Assist in maintaining clear and regular communication with management regarding operations and customer relations.

5. Data Management and Reporting:

• Support in utilising our in-house CRM systems to track customer interactions and transactions.
• Assist in generating reports and providing recommendations.

Key Qualifications:

• An interest in customer service and sales.
• Good interpersonal and communication skills.
• Passion for pets and interest in understanding their needs.
• Enrolled in or recent graduate of a Business, Communications, or related diploma/degree program.
• Diploma/\'A\' Level Equivalent Certification

Job Types: Full-time, Part-timePart-time hours: 35 per week

Salary: $800.00 - $1,600.00 per month

Benefits:

Flexible schedule

Schedule:

• Day shift
• Monday to Friday
• Weekend availability

Supplemental pay types:

Commission pay

Education:

GCE \'O\' Level or GCE \'N\' Level (Preferred)

Shift availability:Day Shift (Preferred)

Work Location: In person

Application Instructions

Please send your resume, a cover letter detailing your interest in this internship, and why you\'re a good fit for Hachi by Tokyo to or contact us @ wa.me/88696367. Only successful candidates will be contacted.Hachi by Tokyo is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

InternSG