We are seeking a passionate and customer-focused individual to join our team as a Customer Relationship Manager. Located in the heart of the city near Chinatown, we welcome a diverse mix of regular patrons and international tourists.
& Responsibilities:
Build and manage strong customer relationships, ensuring service standards are met for both regular and new customers.
Serve as the key liaison for Japanese-speaking customers (approx. 30% of our client base) and international tourists, requiring effective communication in Japanese, English, and other common languages.
Resolve customer concerns and feedback promptly, ensuring high levels of satisfaction and retention.
Coordinate with internal teams to improve customer service processes and operational efficiency.
Provide reports on customer engagement, service performance, and areas for improvement.
Support marketing initiatives, loyalty programs, and events targeted at local and international customers.
Requirements:
Diploma/Degree in Business, Hospitality, or related field.
Strong interpersonal and communication skills.
Proficiency in an additional foreign language, such as Japanese/Korean/Italian/French, will be advantageous given the customer demographics
Minimim 4 year prior experience in customer service or hospitality industry preferred.
* Willing to work on weekends and public holidays
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