Job Description

A customer care officer handles various administrative and operational tasks to support the sales department. Common responsibilities include:

1)

Documentation

Preparing and generating sales documents such as quotations, purchase orders, delivery orders, and invoices

2)

Order Management:


Processing sales orders, entering them into the system, and coordinating their fulfillment and delivery logistics.

3)

Customer Interaction:


Handling customer inquiries via phone and email, addressing complaints, and providing after-sales support.

4)

Data Management:


Maintaining and updating customer databases and sales records.

5)

Communication:


Serving as a point of contact for customers and coordinating with other internal teams, such as the stores and logistics departments.

6)

Reporting:


Assisting with sales reports, tracking performance data, and managing financial information like payables and receivables.

Requirements:

1) Organizational Skills:


The ability to manage multiple tasks, documents, and requests efficiently.


2) Attention to Detail:


Ensuring accuracy in processing orders, invoices, and customer data.


3) Communication Skills:


Effectively interacting with customers and the sales team through various channels. English or second langhuage is a plus


4) Tech Proficiency:


Familiarity with sales and order processing software.


5) Teamwork:


A collaborative approach to support the sales team and ensure smooth overall operations.

Remuneration:

Basic Salary from $2,000 per month,


plus Bonus if hit KPI


5.5 days per week


Monday to Friday, 10am-6pm


Saturdays 9am-1pm


Office role, stay in office


Chinatown MRT area