Job Description

Roles & Responsibilities We are looking for independent, meticulous, analytical and task-driven individuals who are keen to build a career in supporting customer service and contributing to frontline business.

Job Objectives:

• Stationed at Accident Reporting Centre in Jalan Besut serving our valued hirers and customers who have met with an accident.
• Liaising with our panel beater, body shop and insurance partners for quality and prompt repair and providing an excellent level of service to our valued customers.

• Serving our valued hirers and customers, and potentially third parties in the accident, to do accident reporting to the relevant insurance company
• Basic damage assessment for minor accident cases and quotation preparation
• Liaise with all parties, mainly our panel beaters, body shop partners and insurance partners for accurate and prompt repair of the vehicle
• Administer all documentation pertaining to the accident and repair costs
• Communicate estimated completion time, regular updates and follow through on each customer vehicle
• Coordinate the delivery time or pick up with each customer
• Follow up with hirers and customers on services provided; ensure they are satisfied with the work performed
• Effectively handle multiple priorities, organize workload, meet deadlines and perform detailed daily record keeping and reporting
• Explain and ensure hirers understand their claims liability of the accident
• Any other duty assign from time-to-time

• Minimum GCE “O” level/NITEC with at least 3 years of relevant accident repair business experience
• Experience in repair work scheduling and resource planning
• Computer literate and proficient in Microsoft Office, particularly MS Excel
• Self-motivated and a fast learner who enjoys a varied role
• Ability to communicate effectively
• Strong attention to detail, organizational and time management skills
• Ability to identify and effectively solve problems
• Proactive in approach to work
• Ability to learn new tasks and skills quickly
• Flexible, friendly, helpful nature & team player