Job Description

Company : Vantage Automotive Limited
"Build the Future of Automotive with Us."
Vantage Automotive Limited, a proud member of Sime Motors Singapore, is the official distributor for BYD and Denza. We're not just about cars--we're about people, innovation, and service excellence. Our Quick Lane Service Centre delivers fast, reliable roadside assistance and aftersales care, backed by a team that puts customers first.
As part of Sime Group, ranked No. 25 in the Fortune Southeast Asia 500, we're connected to a powerful network across nine markets in the Asia-Pacific region. With over 13,900 employees, Sime Motors is a leader in automotive assembly, importation, distribution, retail, and after-sales services.
What You'll Be Doing
As a Customer Service Advisor, you will be the key point of contact for customers, ensuring a smooth, efficient, and professional service experience from vehicle intake through completion, while supporting aftersales performance and revenue growth.

• Attend to customers professionally and promptly, minimising waiting time and ensuring a positive service experience.
• Liaise closely with the Workshop to obtain accurate vehicle diagnoses and provide professional advice on repairs, servicing, or technical assistance.
• Coordinate with internal teams and relevant parties to ensure repairs and servicing meet customer needs and manufacturer guidelines.
• Keep customers regularly updated on service progress and follow up accordingly.
• Support the daily operations of the service reception.
• Track backordered parts and follow up with customers to schedule installation appointments promptly.
• Manage customer expectations and feedback, ensuring complaints are addressed with urgency to keep complaint ratios low.
• Achieve BYD aftersales targets set by the principal and Vantage.
• Actively promote and upsell aftersales parts, accessories, service packages, and extended warranties to increase aftersales revenue.
• Monitor, track, and close outstanding and WIP repair orders, purchase orders, and aftersales documentation within required timelines.
• Maintain the cleanliness and tidiness of the work area at all times.
• Perform any ad hoc duties as assigned by the Service Manager.

Who We're Looking For

• Minimum Diploma in Mechanical Engineering or equivalent.
• Valid Class 3 Driving Licence.
• At least 3 years of experience in customer service, preferably within the automotive industry.
• Strong customer-oriented mindset with a positive, "can?do" attitude.
• Proactive, independent, and able to manage multiple tasks effectively.
• Good communication and interpersonal skills, with the ability to manage customer expectations professionally.
• Results-driven with a willingness to support both service quality and revenue targets.

Why Join Us at Sime Motors?

• Be part of a trusted brand with a regional footprint.
• Work with cutting-edge automotive technology.
• Grow your career in a supportive, performance-driven culture.
• Enjoy structured training, career progression, and employee benefits.

Skills Required