Job Description

Job Responsibilities:

• Assist customers by understanding their vehicle concerns and recommending suitable service or repair solutions

• Act as the key liaison between customers and the workshop to ensure clear and responsive communication

• Keep customers updated on job progress and repair timelines

• Handle daily intake of cars for servicing and manage service scheduling

• Deliver a positive customer experience from check-in to vehicle collection

• Prepare quotations to customers and reply to enquiries

• Support the workshop team by aligning service expectations with actual job progress

• Perform other ad-hoc duties as assigned by the supervisor

Job Requirements:

• Basic vehicle knowledge is preferable but not mandatory; training will be provided

• Friendly, proactive team player with a willingness to learn

• Self-driven with a strong sense of responsibility and service excellence

Skills Required