Customer Service (airfreight)
Changi, Singapore, Singapore
Job Description
- Industry/ Organization Type: Freight Forwarding/ Warehousing
- Position Title: Customer Service (Airfreight)
- Working Location: Changi Cargo Complex
- Working Hours: 5.5 days (Mon to Fri 9 am - 6 pm, Sat 9 am - 1 pm)
- Salary Package: Basic + Performance Bonus
- Duration: Permanent Role
- Handle full set of import and export documents.
- Handle enquiries from customers, via telephone or email for transportation by air and sea, and provide quotations.
- Manage day-to-day operations and transactions.
- Good communication with internal/external parties to ensure correct understanding of different service requirements.
- Strictly follow company standard operations procedures.
- Handle the key account customers according to SOP\'s and escalate special cases to the Department Manager in a timely manner.
- Provide reports and statistics to key account customers on a daily/monthly basis.
- Preferably with 1 year of working experience in a related field.
- Proficient in MS Office.
- With shipping knowledge (including INCOTERMS).
- Good interpersonal and communication skills.
- Able to work under pressure and willing to learn.
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Job Detail
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Job IdJD1400342
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationChangi, Singapore, Singapore
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EducationNot mentioned