Job Description

Founded in 2015, Woopa Group is a new generation travel agency and destination management company. We re-invent the travel experience and combine adventure with professional storytelling to create quality experiences for every traveler. The company manages the following leading tour operator brands:

Monster Day Tours, Lion Heartlanders, 8xplore

and

UBE

--each specializing in innovative tour concepts that connect culture, history, and community in meaningful ways. We're on a mission to grow even bigger and better -- and we're looking for passionate, enthusiastic individuals to grow with us!

What You'll Do

As a

Part-Time Customer Service Ambassador

, you'll represent our team at Changi Airport. Your key responsibilities include:

Stationed at our customer service booths in the transit terminals. Assist with bookings, registration, waitlists, and general enquiries about tours. Maintain booth cleanliness, organization, and equipment security. Escort passengers to meeting points and liaise with tour guides. Provide professional handling of feedback and customer concerns. Submit simple daily reports to the project manager and supervisor. Attend trainings and stay updated on procedures. Support other ad-hoc duties to ensure smooth tour operations.

Shift Timings:

8:00 AM - 1:00 PM / 1:00 PM - 7:00 PM
Must be able to commit to

at least 4 shifts per week

, including weekends and public holidays.

What We're Looking For

Friendly and confident communicator. Strong organization and multitasking skills. Enjoys fast-paced enviroments and hands-on learning. Basic proficiency in MS Office or similar tools. Fluent in spoken and written English. Team player with a positive, can-do attitude.

Preferred but Not Required

Background in tourism, hospitality, or customer-facing roles Familiarity with travel operations or Changi Airport Fresh graduates and students are welcome to apply!
Job Type: Part-time

Pay: $300.00 - $1,200.00 per month

Work Location: In person