Job Description

The ideal candidate is a hardworking, result-orientated and fun team player who is passionate about the travel and tourism industry, and customer service. The candidate will play a critical role in the daily operations of tours for transit passengers in Singapore.

If you are looking to seek growth and challenge yourself in the travel industry, that is only expected to get bigger & better with the recovery from the pandemic, this might just be for you! Responsibilities:

• 12 hour shift (7am to 7pm), with break in between
• To be stationed at customer service booths at the transit terminals of Singapore Changi Airport
• Provide customer service for the booking, registration, waitlist and enquires of transit tours for passengers
• Upkeep the customer service booths and ensure they are in good working condition and cleanliness
• Maintain all equipment and logistics at the booths and ensure security of items
• Escort passengers to meeting point & liaise with tour guides for commencement of transit tours
• Attend all required trainings and updates
• Uphold a high level of customer service standard
• Manage feedback and complaints in a prompt and professional manner
• Compile daily reports to project manager and supervisor; and
• Other ad-hoc duties as assigned.

• Background of working in customer service role is a plus
• Team player and able to work under minimal supervision
• Excellent verbal and interpersonal skills
• Excellent group management and time management skills
• Competent computer literacy and working with basic software (e.g. Microsoft)
• Detailed oriented
• Willingness to work and continuously learn in a fast-paced environment
• Must be able to work at least 4 full day shifts a week as well as PH & Weekends