Job Description

Go through a faster and more convenient recruitment process today and be part of one of the biggest and most stable organizations in the world!Duties and Responsibilities:

• Accountable for the Client Relationship and the overall clients' satisfaction.
• Must have a working knowledge of the clients' operations and have the ability to work through business challenges by collaborating to develop solutions to everyday problems.
• Be a strong customer advocate.
• Maintain regular communication with assigned customer contacts to understand and manage performance / service expectations.
• Coordinate the establishment of customer specific Service Plans with strategic focus on Continual Service Improvement
• Proactively develop & maintain existing client relationships.
• Understanding of Contracts and defined KPIs (Key Performance Indicators) and implements action plans when metrics fall below agreed targets.
• Administration of Standard Client Deliverables.
• Deliver and lead Service Reviews with customers.
• Collaborate with internal & external resources and functional teams to attain client service levels based on contractual commitments.
• Perform proactive campaigns (e.g. paperless billing, promotional opportunities) as directed/designed by client via email or phone.
• Oversight of client financial management metrics to ensure client contractual commitments are met,.
• Drive online tool enablement and adoption.

Qualifications:

• Bachelor's degree graduate of any course
• Must have at least 2 years of experience in Customer Service and Telco
• Must have least 6 months of experience in Project Management
• Proficiency with Microsoft Office Suite/Google Suite (Google Workspace)
• ITIL v3 Foundations certified
• Must be amenable to work in Accenture Cebu

How to apply?

• Click on "Apply Now" to submit your application and upload your updated resume.
• In adherence to Accenture's process of Identity Verification, your resume or CV must include your photo to ensure the accuracy of your application and during interviews, a snapshot of your image will be captured for the same purpose.
• For faster processing of your application, please make sure to have your latest NBI clearance ready. For successful candidates who worked with previous employers, please prepare your approved resignation letter, SSS employment history and Statement of Account. Your recruiters will also remind you of other requirements you can prepare ahead of time.

Why join Accenture?

• Competitive salary package, company bonuses, and performance incentives
• Night differential
• Loyalty, Christmas gift, Inclusion and diversity benefits
• Paid sick and vacation leaves
• Expanded maternity leave up to 120 days*
• HMO coverage (medical and dental) from day 1 of employment
• Life insurance
• Employee stock purchase plan
• Retirement plan
• Flexible working arrangements
• Accessible locations
• Healthy and encouraging work environment
• Career growth and promotion opportunities

*Terms and conditions applyJob Type: Full-timeExperience:

• Customer Service and Telco: 2 years (Preferred)