Job Description

18 Robinson Road, #05-02/03, Singapore, Singapore, Singapore



Department
NISL Customer Service
Job posted on
May 27, 2022
Employee Type
Permanent - Full Time
Experience range
0 - N.A.


We are hiring Executives to join the Customer Service team to manage the service hotline/email enquiries and service counter (office hours) for direct clients and financial advisors’ enquiries in Navigator Investment Services. If you are a motivated individual with great enthusiasm and passion in customer service, do not miss this career opportunity!

Key Responsibilities

• 
  Handle emails and phone calls enquiries such as account opening and general account / transaction-related enquires / issues
• Deliver excellent customer service, provide prompt and accurate advice to clients/advisors with the aim of achieving first call resolution
• To make following up calls/emails to customers/advisors on account opening applications /Transfer requests/3rd party payment
• Call verification to update client details, form amendments and reset password for accounts etc.
• Other ad-hoc admin and follow-up tasks assigned
• Attend to walk-in customer at our customer service centre
• Work closely with various departments and other CSE team members

• 
  Diploma/Degree with 1 to 3 years of relevant experience in customer service, operational knowledge in financial institute would be advantageous
• Possess strong written communication and good oral skills and have a customer centric mindset
• Good interpersonal skills with both internal and external stakeholders
• Good team player with commitment and initiative
• Meticulous, organized and can work independently
• Comfortable with facing customer face to face
• Fresh graduates or candidates without experience who is keen in customer service role are welcome to apply