Job Description

About the role The incumbent will be part of a larger team within the IFF department in providing seamless and customer-focused solutions to support the achievement of business objectives. What you will be doing

• Booking of flights with airlines
• Arrange shipments with customers and contractors
• Maintain good relationships with both internal and external stakeholders
• Handle all customers\' enquiries timely and effectively
• Work closely with internal operations to meet customer\xe2\x80\x99s requirements
• Ensure compliance with customer\xe2\x80\x99s Standard Operating Procedures
• Ensure all data are updated correctly in system
• Interface with multiple parties including customer, warehouse, carriers, customs, etc on shipment requirements
• Track and monitor shipments status and inform customer accordingly
• Monitors progress to achieve month end targets
• Work with billing team to close off jobs and issue invoice
• Take charge of supplier\xe2\x80\x99s invoice disputes
• Take lead in issue resolutions
• Implement improvements to enhance service capability within the team
• All other ad-hoc work instructions from Supervisor / Manager

• Minimum Diploma in Logistics / Supply Chain or equivalent

• At least 3 - 4 years of experience in Airfreight and familiar with import and export process
• Good understanding of Incoterms 2010
• Self-discipline, initiative, responsible and independent in a fast-paced environment
• A good team player with good interpersonal and communication skills
• Flexible / Adaptive to changes
• Meticulous to details
• Able to commit OT / weekend duties / after office hours\xe2\x80\x99 coordination