Customer Service Assistant (mnc/changi/ Contract)
Singapore, Singapore
Job Description
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The Opportunity
- Work in Singapore Largest Freight Forwarding Company - for sure resume booster
- 5 days work week, weekends required (weekends WFH, 3 weekdays that can be scheduled)
- Salary up to $3,500
- 3 months contract - can renew/convert
- Shift hours: 9am-6pm or 12pm-9pm (no OT is required)
- Comfortable to commit shift hours above and work weekends (can WFH)
- Previous Customer service/experience is advantageous
- Can commit on a immediate basis is advantageous
- Min Diploma/GCE A level in any disciplines
- Assist to investigate and resolve escalated inquiries or complaints related to client parcels / shipments, such as delayed, misplaced, damaged shipments and pending of documentations required.
- Coordinate with relevant departments , including operations, logistics, and warehouse, to identify and rectify the cause of issues.
- Ensuring regular and transparent updates
- Proactively identify recurring problems and suggest process improvements to prevent future occurrences.
- Maintain accurate documentation of escalated cases, resolutions, and follow-ups.
- Work closely with relevant departments to ensure smooth consistent service delivery.
- Communicate ideas and evaluations to refine client service practices
Prepare your updated resume, send to the following email or Apply here:
*Only shortlisted candidates will be contacted*
Patricia Chong Xian Yeong
Direct Line: +65 6697 7987
EA License No: 91C2918
Personnel Registration Number: R21100046
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Job Detail
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Job IdJD1519021
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSingapore, Singapore
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EducationNot mentioned