Customer Service Assistant
SG, Singapore
Job Description
JOB SCOPE
:The Customer Service Assistant/Associate ("CSA"), Retail, is responsible for delivering service and operations excellence. He/she also engages in innovation and productivity initiatives for the store. He/she handles customers' enquiries (in-store, by email or phone) to drive customer experience across channels.
He/She operates in a fast-paced, diverse, and customer-centric store environment. As the first point-of-contact in the store, he/she serves as the ambassador of the organisation. Activities includes:
JOB DUTIES & RESPONSIBILITIES
:In-person customer service, such as in-store greetings, customer service desk operations, attending to walk-in product returns. Remote/virtual customer service via phone, email or text. Providing pre- and post-sales support, including assisting customers with redemption, as well as supporting corporate redemptions. Maintain overall store operations. Any ad-hoc assignments assigned by the superior within reason.
REQUIREMENTS:
Retail experience is preferred. Customer-oriented and able to communicate effectively. Basic Microsoft Office skills and camera knowledge are required. * Must be able to stand for long hours at the retail front and must b committed to work on the weekends.
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Job Detail
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Job IdJD1612544
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSG, Singapore
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EducationNot mentioned