Job Description

Key Responsibilities: . Responsible to manage customer order provisioning and service assurance activities. . Coordinate and follow up on sales enquiries quotations, purchase orders, shipments & del Key Responsibilities: . Responsible to manage customer order provisioning and service assurance activities. . Coordinate and follow up on sales enquiries quotations, purchase orders, shipments & deliveries. . Quotations to both local & overseas customers . To assist out overseas colleagues and agents in their quotations. . Coordinate with both local & overseas vendors/customers . Entering of sales quotations and sales orders . Review customers' complaints and take preventive actions. . Coordination of payment process from customers. . Coordinating with freight forwarders / courier services for incoming & outgoing shipments. . Assist & attend telephone calls and enquiries. . Any other ad-hoc duties deemed fit and necessary by the company. Requirements: Minimum O Level (Certificate or Diploma holder will have added advantage) Minimum 2 years of related working experience (Prior customer service experience in trading company or logistic sector is a plus) Able to work independently and under pressure Strong communication skills required Preparation of necessary paperwork (i.e, new transactions, forms, applications and requests) Ensure a positive customer experience by following-up and resolving service-related issues in an appropriate and timely manner Meeting and maintaining high level of frontline service . Good written and verbal communication in English and Mandarin (liaise with China stakeholders). Willing to work at Tuas (Have Company Transport at Jurong East, Boon Lay, Hougang & Bedok MRT)