Customer Service Assistant

Singapore, Singapore

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\xe2\x80\x93 Respond to customers\xe2\x80\x99 calls and emails, and answer questions about product and delivery services
\xe2\x80\x93 Process delivery orders and ensure they are fulfilled
\xe2\x80\x93 Handle customer complaints or concerns
\xe2\x80\x93 Log all contacts in our customer database system accurately
\xe2\x80\x93 Processing of digital customer servicing order forms
\xe2\x80\x93 Prepare the delivery schedule for Logistic Department to prepare goods for delivery
\xe2\x80\x93 Manage incoming faxes, particularly faxes from showroom
\xe2\x80\x93 Manual sorting of Sales Order (SO) by delivery date
\xe2\x80\x93 Update daily Delivery Schedule
\xe2\x80\x93 Prepare Daily Balance Collection report
\xe2\x80\x93 Initiate system notification to push SMS alerts to customers to confirm delivery timing
\xe2\x80\x93 Retrieve Sales Order data from SAP and prepare daily Paperless Delivery Schedule in excel spreadsheet one day before delivery

\xe2\x80\x93 Minimum CGE O-Level and above
\xe2\x80\x93 Outstanding phone and email etiquette
\xe2\x80\x93 Preferably with 2 years\xe2\x80\x99 experience in customer service or an administrative role
\xe2\x80\x93 Preferably with experience in ERP or SAP systems
\xe2\x80\x93 Good command of spoken & written English & Mandarin is a must in order to liaise with English & Mandarin speaking customers
\xe2\x80\x93 Good communication skill
\xe2\x80\x93 Team player, self-driven, responsible, with integrity and able to work under pressure
\xe2\x80\x93 Able to start work with short notice

5 days\xe2\x80\x99 week with one-off day to be taken from Monday \xe2\x80\x93 Saturday, and rest day on Sunday.

52 Sungei Kadut Avenue, Singapore 729675
(Company transport picks up at Yew Tee MRT Station)
Email your resume to humancapital@sg.starintlgroup.com

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