Customer Service Assistant

Singapore 758202, Singapore

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Attend to office phone call
Provide and maintain good customer service
Handle all customer enquiries through Facebook, Instagram, Email, WhatsApp and Google Review and follow up to ensure resolution in a timely, efficient, and professional manner.
Attend and record all customer service complaints and coordinate feedback and investigation findings under teams.
Consolidate monthly feedback report and reward program.
Handle addition/void of member\xe2\x80\x99s points from email and WhatsApp.
Handle and appeal all Grab refund/cancellation
Book and handle all online and bulk orders through Lalamove\xe2\x80\x99s in a timely manner
Serves visitors by greeting, welcoming, and directing them appropriately (e.g.: serving drinks etc.)
Maintaining office equipment/facilities (e.g.: copier, shredder, meeting rooms, pantries, etc.)
Ad-hoc duties as assigned by Management

Job Types: Full-time, Permanent Salary: $2,300.00 - $2,500.00 per month Education:

Experience:

Willingness to travel:

Work Location: In person Expected Start Date: 10/04/2023

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