Job Description

DB Golf Center is looking for a Customer Service / Admin Assistant to join our Team

We are seeking a dedicated and customer-focused professional to ensure smooth scheduling, outstanding customer service, and efficient management of administrative tasks in an Indoor Golfing Facility.

Alternate shifts on weekdays and weekends, with 2 days off per week.

Key responsibilities include:

- Provide administrative support to the team and director by handling special requests, projects, or urgent tasks as needed.

- Coordinate and manage lesson bookings, ensuring accurate and efficient scheduling for coaches and customers.

- Maintain accurate records of lesson schedules, customer interactions, and operational data.

- Respond promptly to customer inquiries via phone, email, chat, or in person.

- ?Resolving customer complaints and issues effectively and efficiently.

- Foster positive relationships with customers to enhance satisfaction and promote loyalty.

- Support the smooth running of the indoor golf center, including equipment management and resource allocation.

- Ensure all areas of the facility are clean, organized, and fully operational

Qualifications:

- Strong communication skills

- Empathy, patience, problem-solving abilities

- Customer-centric mindset

- Familiarity with Microsoft Office

- Ability to adapt and handle ad hoc tasks with flexibility and efficiency.

Added Value:

- Marketing knowledge with marketing principles to assist with promotions and customer engagement.

- Fluency in written and spoken Chinese is an asset for supporting Chinese-speaking customers

- Familiarity and interest in Golf

Job Type: Full-time

Pay: $1,800.00 - $2,300.00 per month

Benefits:

Employee discount Flexible schedule
Work Location: In person