Job Description

:

Assumes the resource lead in Call Centre, providing escalation support to Call Centre Assistants

Provide prompt attention to patients enquiries and requests.

Liaise between patients/ families and clinical team to deliver optimum level of service to every patients family.

Responsible for the daily execution of assigned admin duties, such as Photocopying of referrals, receipt of business mall, etc.

To provide on the job trainings to new staff deployed to assume/cover Call Centre duties.

To work with Ops Executive on pushing new initiatives for Call Centre.

Retrieve referrals from the Agency for Integrated Care (AIC) e-Referral system

Convert referrals received into the IHCS

Prepare 2 sets of same referral a comprehensive set for the Nurse and a simplified set for the Social Welfare department.

Hand over both sets of referrals to the Nurse Clinician (NC) for triage.

Distribute copy of referral after completion of triage to Social Welfare Department.

Verify in IHCS if the clinical staff had conducted the 1st home visit within 7 days of receiving referrals and update admission status in AIC e-Referral system accordingly

Key in new cases daily into the public drive

Liaise with referring sources, AIC and clinical staffs when required to facilitate the dissemination of information from one organization to another (such as discharge summary, patient withdrawal etc.)

Handle email/phone enquiries and follow up accordingly.

Assist in updating patient profiles/contact details

Assist in scheduling emergency or non-urgent appointments.

Manage the filling and storage of discharged patients dockets

Provide coverage duties to customer service counter when shortage of manpower.

Any other related duties as directed by the said reporting officer

Job Specification:

Min GCE O Level with at least 3 years of relevant work experience

Pleasant disposition with good communication skills and telephone etiquette

Preferably bilingual in English and Chinese/Malay/ Tamil

Computer literate and ability to multi-task

Experience in customer service / call centre will be advantageous

0800 to 1730 hrs (Monday to Thursday), 0800 to 1700 hrs (Friday)

Salary up to $3,820

Location: Toa Payoh

Job ID: L5W4X945

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Kindly email your resume in a detailed Word format to

We regret that only shortlisted candidates will be notified

People Profilers Pte Ltd

50 Raffles Place, #19-12 Singapore Land Tower Singapore 048623

Tel: 69509745

EA Licence Number: 02C4944

EA Registration Number: R1108448

EA Personnel: Tan Lili Gesse