Job Description

* Manage the Information Counter and attend to shopper's enquiries, feedback and complaints with a pleasant disposition at all times * Observe and adhere to all standard operatin Manage the Information Counter and attend to shopper's enquiries, feedback and complaints with a pleasant disposition at all times Observe and adhere to all standard operating procedures such as housekeeping, opening and closing of counter, stock taking etc. Support the execution of mall promotional campaigns includes administering redemptions, lucky draws and contests etc. Support the group loyalty programme at mall level includes promoting the loyalty programme/app to shoppers, registering new members and handling complimentary parking/gift voucher redemption etc. Attend to shoppers' feedback and resolve complaints Qualifications GCE N' or O' levels Computer literate and possess good working knowledge in Microsoft Office, Eg. Word, Excel Customer service oriented and enjoy interaction with all levels of people Possess good communication skills and friendly disposition One-year experience in frontline or customer service job/environment is highly preferred Bilingual will be added advantage. Eg. speak another language on top of English (Mandarin, Malay, Tamil etc.) to liaise with Mandarin / Malay / Tamil speaking customer Willing to work 2 rotating shifts, on weekends and public holidays Other Information Working location: Ang Mo Kio Hub Working Hours: 10am-6pm / 2pm-10pm / 12pm-8pm (Based on roster) 5 working days & 1 rest day Contract duration: January 2023 to July 2023