Job Description

Sutherland serves marquee clients in major industry verticals. With our head office located in Rochester, New York, USA, Sutherland spans 60 locations across 19 countries supporting 8 industries, focusing on delivering results that businesses can see, resulting in improved experiences that their customers can feel.We are hiring Customer Service Associate for Financial Account to provide outstanding and personal support to our customers.
If you are a Customer Service Associate looking for a global career, do not miss this opportunity!Key Role:

• You will take inbound calls from customers or clients.
• Conduct issue identification and problem solving to meet the customer needs and satisfaction.
• You must provide customers with cutting-edge service in a friendly, confident, and knowledgeable manner.
• Conduct data entry, documentation, and case management.
• You must achieve and maintain required metrics and goals.

Minimum Qualifications:

• High school diploma or GED
• Demonstrated ability to perform at a high level, to support our high volume of inbound calls
• Excellent verbal and written communication skills; proficient reading skills required
• Multi-tasking skills, showcased through the use of several applications
• Experience in the finance industry is preferred but not required.
• At least 2 years call center experience or any relevant experience

JOB HIGHLIGHTS:

• Enjoy a set of Industry-leading benefits
• Get paid while in training
• Receive HMO and free dependent
• Employee referral incentives
• Vacation and Sick Leaves
• We have sites nationwide that can be near your location
• Stable & secured company

Job Types: Full-time, PermanentBenefits:

• Paid training

Schedule:

• 8 hour shift
• Rotational shift

Supplemental Pay:

• 13th month salary
• Overtime pay
• Performance bonus

Education:

• Senior High School (Preferred)

Experience:

• Customer Service Representative: 1 year (Preferred)

Language:

• English (Preferred)