Job Description

Chevron Holdings Inc. (CHI) is a pioneer and leading multi-function Shared Services Center in the Philippines located in Makati City. With a workforce of more than 1,000, CHI delivers business services and solutions in areas such as finance, human resources, procurement, marketing support and information technology.***Note that this is for 1 year contract employment onlyProject description:The 2020 Chevron Outdoor EMV Managed Upgrade Program is designed to provide specific project management support for Chevron- and Texaco-branded retail locations, including vendor help with site surveys and Point-of-Sale (POS) software and dispenser upgrades for Outdoor EMV . This dedicated team is available to retailers and marketers that sign up for assistance to enable EMV transaction processing at their stations and the stations they supply. Chevron's Outdoor EMV Deployment Support Team (Support Team) will help sites prepare for the fraud liability shift and minimize downtime at stations during upgrades.Responsibilities for this position may include but are not limited to:

• Supports Point-Of-Sales (POS) technicians with programming and network configuration concerns quickly and efficiently to minimize sales disruption and to keep service station operational.
• Resolves stores' Point-Of-Sales (POS) Systems issues related to hardware and software upgrades.
• Tracks incidents, documents problems and solutions, and records all activity and communications.
• Resolves 90% on-going problems through verbal instructions on corrective action.
• Analyzes issues, establishes priorities, anticipates consequences, makes decisions and takes action with fine attention to detail.
• Monitors the resolution of the problem and status of the call, escalates issues as necessary
• Interfaces with other groups

Required Qualifications:

• Bachelor's Degree in any field
• Proficient in the use of MS Office applications
• Good oral and written communication skills
• Strong interpersonal, organizational, and leadership skills
• Good analytical and problem-solving skills
• Can deliver effective presentations across a multi-cultural customer base
• Open to night shift and shifting work schedule, work on weekends and holidays, for 24x7 team operations
• With experience in dealing with US clients
• Call center experience is a plus

Relocation Options:Relocation will not be considered within Chevron parameters.International Considerations:Selected candidate will work in the Philippines under the local payroll system and benefits.Why join Chevron:

• Chevron is one of the world's leading integrated energy companies and has been doing business in the Philippines for more than 100 years
• Chevron offers a competitive package and an opportunity to extend operational support for Chevron offices in five continents
• Chevron provides career development opportunities to all employees through onboarding, training and development, mentoring, volunteering opportunities and employee networking groups
• Chevron is proudly recognized as an employer of choice, guided by a vision of diversity, inclusion and a commitment to equal employment opportunity
• Chevron operates with the highest ethical standards and place the highest priority on the safety and health of its workforce and the protection of communities and the environment
• Chevron advocates work-life balance, promotes a healthy behavior in the workplace, and offers employees access to various health and wellness programs
• Chevron supports a work-from-home arrangement during the COVID-19 pandemic, subject to operational needs

Recruitment Process and Onboarding during COVID 19 pandemicHR initial phone screening, virtual panel interview, job offer, medical assessment, onboarding and orientation.Chevron participates in E-Verify in certain locations as required by law.Job Types: Full-time, Temporary
Contract length: 12 monthsBenefits:

• Pay raise
• Work from home

Schedule:

• Holidays
• Monday to Friday
• Night shift

Supplemental Pay:

• 13th month salary
• Bonus pay
• Overtime pay

Education:

• Bachelor's (Required)

Experience:

• Customer Service Representative: 1 year (Preferred)
• BPO: 1 year (Preferred)

Language:

• English (Preferred)