Job Description

Location Singapore, Central Singapore

Planning Area
QUEENSTOWN

Job Type
Contract

Salary
$1,700 - $2,600 Per Month

Date Posted
5 hours ago

Expiry Date
06-Sep-2022
Additional Details


Job ID
343644

Job Views
1

Roles & Responsibilities As part of NUHSD HQ, the Customer Service Associate's key role is to handle appointment booking for Breast Screening Singapore (BSS)and other private patients’ enquiries, including but not limited to handling of general enquiries, appointment scheduling requests via phone, email, formSG and other means, to patients and the public. In addition, the staff will prepare and send out appointment invite and result letters to BSS patients. You are expected to work in a fast-paced environment and be challenged with navigating complex healthcare needs. Job Responsibilities :

• Deliver excellent customer service to callers by understanding caller's needs
• Provide timely, accurate and appropriate information and assistance to address caller's enquiries
• Book or reschedule appointments based on caller's and online/email request
• Coordinate and liaise with other departments in the institutions to ensure requests are followed up and resolved
• Complete daily pending appointment enquiries and follow up outstanding request where applicable
• Prepare and send appointment invite letter and appointment reminders to BSS patients
• Working with BSS lead, prepare and mail BSS result letter to patients.

Job Requirements :

• Possess a Diploma in any discipline
• Possess at least 1 to 2 years’ experience in healthcare industry, Contact Centre environment and/or Service related industry
• Pleasant and cheerful personality with good interpersonal skills
• Able to adapt to fast pace working environment
• Able to multi-task and work under a stressful environment

Tags
customer service associate nuhs diagnostics jr