Job Description

About the Role

We're looking for a driven and detail-oriented individual to join our Driver Operations team. As an Associate, you'll support day-to-day frontline operations, ensuring service quality and platform integrity.

What You'll Do

Respond to Driver Partner enquiries and disputes through professional business writing and phone communication Conduct performance coaching calls with Driver Partners who have breached platform policies, balancing empathy with firmness Act as a liaison between Driver Partners and Users, investigating disputes and ensuring fair resolution Enforce service and safety standards through appropriate disciplinary actions Track, analyze, and report on operational data using Excel or Google Sheets Support the continuous improvement of workflows, SOPs, and reporting processes Collaborate with internal teams (e.g., Legal, Marketing, Anti-Fraud) to ensure policy compliance and platform integrity Prepare and submit incident reports to authorities in accordance with regulatory requirements

What We're Looking For

Diploma or higher in Business or related field Proficient in Microsoft Excel or Google Sheets; comfortable learning new tools Excellent written and verbal communication skills, with strong business writing acumen Analytical thinker with attention to detail Able to be firm yet empathetic when handling challenging situations * Resilient, adaptable, and thrives in a fast-paced environment