Job Description

We are hiring Customer Service Specialists to provide outstanding and personal support to customersAs a Customer Service Specialist, you will be providing inbound customer care, primarily over the phone and email. You'll bring your expertise to deliver exceptional customer service and solutions to resolve billing issues, troubleshoot errors and concerns, and guide customers to the products and services that will best meet their entertainment needs.This job is for you if:

• You are the go-to person to help troubleshoot tech problems.
• You excel at handling customer inquiries of varying types.
• You are an active listener and can enjoy building rapport with customers.
• You are energized by the opportunity to learn new things, perform at a high level in a team environment, and creatively solve problems
• You leverage two-way feedback to enhance your performance.

What we offer:

• Competitive hourly rate with monthly performance incentives
• Medical, dental, and vision benefits
• Advancement opportunities

Qualifications:

• Must be able to understand content through identification of data and specifics (i.e names, dates and location) and recognition of words/terms used in different contexts.
• Speaking Fluency, Grammar and Vocabulary
• Knowledge and understanding of home PC's including software, operating systems, basic home networking and hardware (modems and routers)
• Experience providing multi-channel support preferred (phone, chat, email, web etc.)
• College level (College Graduate is preferred)
• Familiarity with the products and the features offered by the client
• Confident and able to escalate cases for resolution by other teams as necessary

Job Types: Full-time, PermanentBenefits:

• Paid training

Schedule:

• 8 hour shift
• Rotational shift

Supplemental Pay:

• 13th month salary
• Overtime pay
• Performance bonus

Education:

• Bachelor's (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Language:

• English (Preferred)