Job Description

Principal Accountabilities

Sales Order Processing (The following to be carried out on a timely basis):

Receive and enter orders into the system, acknowledge customers' P.O.s on time For new customers, arrange with customer to complete credit application form, establish custom exemption status and freight arrangements where applicable. Update weekly delivery schedule & update open order items that already shipped. Update order quantities on MS/MRP. Liaise with customers on current and forecast orders, monitor status of ordering, inventory and outstanding accounts. Prepare shipping documentation, invoices, etc. for goods dispatch/delivery amendment and cancellation. Liaise with Production, Planning, Purchasing and Warehouse to ensure order fulfilled as per requirements e.g. timely delivery. Perform the above for sample requests where applicable. Any other tasks related to order fulfillment (including unique requests).

Customer Service:

Handle customer enquiries and maintain good customer relations. Respond to customer complaints and forward to QA for investigation. To follow with QA to close complaints. Other related customer service work.

Administrative and others:

Create and maintain Bill of Material. Provide administrative support to Sales. Follow up payment from customer ensure AR record current. Prepare Monthly reports. Perform periodic stock count and reconciliations. Coordinate freight management within scope of responsibility and monitor freight costs as well as services provided by the agent. Ability to maintain and monitor internal controls and flow of documents; and ensure that documents are filed in an orderly manner. Prepare pre custom clearance and liaise with custom officer if any issue arise. Month end billing for consignment stock. To update the documents and file on timely manner Other related administrative work.
Job Types: Full-time, Temporary
Contract length: 4 months

Pay: $2,000.00 - $3,000.00 per month

Work Location: In person