Job Description

We are a local charity with a mission to help people with various disabilities of all ages to maximise their potential and integrate them into mainstream society. Through over 20 programmes that encom We are a local charity with a mission to help people with various disabilities of all ages to maximise their potential and integrate them into mainstream society. Through over 20 programmes that encompass early intervention, therapy, vocational training, assistive technology, day care, as well as educational, employment and social service support, we serve people with physical, sensory and learning disabilities. In line with our objective of creating financial independence for Persons with Disabilties (PwDs) through sustainable employment, we have set up an outsourced contact centre cum training hub to equip them with employable skills and consequently employment opportunities. Want to help Come to SPD and make an impact. We are currently looking for Customer Service Associates who are passionate in working alongside PwDs to deliver seamless user experience to our customers. : . Provide optimal customer experience over the phone . Handle email enquiries and live chats in accordance with Service Level Agreements . Follow up on outstanding cases in a timely manner . Provide feedback to the Team Lead on issues for improvement Who are we looking for . Candidate must possess at least Nitec / GCE 'O' / 'N' level . Preferably with 2-3 years of customer service experience in a call centre environment . Comfortable to work rotating shift hours including weekends and public holidays . Strong communication and interpersonal skills . Passionate in working with persons with disabilities (PwDs). Monthly Salary range : $1,800 - $2,200 Work Location: Enabling Village, 20 Lengkok Bahru, Singapore 159053 Working hours: Rotating shift hours, to discuss during interview. Benefits: . Start-up environment . Opportunities for professional development . Annual Wage Supplement . Medical benefits . KPI incentive . Shift allowance . Opportunity to participate in purposeful work