Job Description

Industry/ Organization Type: Construction / Scaffolding

Position Title: Customer Service cum Admin

Working Location: Sembawang

Working Hours: 6 days, Mon - Saturday (9am - 6pm)

Salary Package: Salary $2100 (Including OT) + Variable Bonus

Duration: Permanent

Key Responsibilities

Greet and manage walk-in customers, assisting with sales and order processing.

Handle sales inquiries, prepare quotes, invoices, and delivery orders efficiently.

Schedule and coordinate delivery orders to ensure timely fulfilment.

Prepare safety documentation required for daily projects.

Monitor and report inventory levels, ensuring accuracy and availability.

Upload and maintain product listings across various e-commerce platforms including Shopee, Lazada, Qoo10, Facebook, Carousell, Eszee, Caterspot, etc., in Singapore.

Ensure all e-commerce product information, such as pricing and inventory, is current, accurate, and ready for sale.

Address and resolve e-commerce customer inquiries and concerns promptly.

Provide exceptional customer service through web chat, phone, and email.

Perform additional ad hoc duties as assigned by superiors.

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Proven experience in customer service, sales, or a related field is preferred.

Familiarity with e-commerce platforms and online sales strategies.

Exceptional interpersonal and communication skills.

Strong organizational skills and the ability to handle multiple tasks simultaneously.

Proficiency in the use of computers and office software.

Ability to work independently and as part of a team.

Anradus