Responsible for providing timely and professional services to customers through hotline, email, online chat, WeChat/ WhatsApp and other channels
Handle customer inquiries and report the problems encountered by customers to relevant departments in a timely manner, and work together to solve customer problems.
Responsible for all customer operations problems and follow up on solutions
Manage the customer service support center to ensure the accuracy and relevance of customer service information
Requirements
Minimum 5 years of experience
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