Job Description

Position : Customer Service & Data Entry Officer (Temporary)

Duration: 6 months (Must be able to commit for entire duration) + 6 months (optional extension)

Working hours: Mondays to Fridays: 8.45am to 6.30pm

Preferred Dates: September/October 2022 to March/April 2023 (6 months)

Working Location : Maxwell Road



Customer Service Duties (training will be provided):
1. Manage inbound calls, emails, letters received through the feedback hotline, email account, letter box, and assist to record feedback provided by feedback providers.
2. Make outbound calls to follow up with callers where callers have left a message with his/her name and phone number.
3. Make accurate data entry of feedback provider's feedback in the feedback database and maintain proper documentation records.
4. Retrieve status updates on feedback provider's feedback from the feedback database.
5. Make outbound calls and/or send emails to follow up with feedback providers on their feedback and provide status updates to feedback providers as required.
6. Make outbound calls and/or send emails to inform feedback providers on the outcome of their feedback as required.
7. Provide administrative support to facilitate the effective operation of the feedback centre.
8. Perform any other duties assigned by the supervisors.

9. Able to converse in Mandarin and type in Chinese.

Data Entry Duties (training will be provided):
1. Review data entries, identify erroneous entries and correct erroneous entries where applicable.
2. Able to use Google maps or other tools to identify postal code of a location based on information provided by feedback providers.
3. Conduct simple analysis on data entries.

4. Scan for relevant news via different sources (e.g. newspapers, websites etc).
5. Desktop research

6. Perform any other duties assigned by the supervisors

Pay Rate:Hourly rated (Only accept Diploma & below (N/O Level/ITE) = $12/hour)