Customer Service Engineer
Singapore, Singapore
Job Description
Responsibilities
- Handle user enquiries – to bridge with Sales Manager/SG Mail Management for Sales request and with L2 team for technical questions
- Coordinate sales by working with agencies, Sales Manager and SG-Mail management
- Coordinate the project implementation with agencies/users and L2 to complete the implementation
- Coordinate billing with NTT SG Mail finance team
- Ensure that assigned infrastructure at client site is configured, installed, tested and operational
- Assist in analysing, assigning and escalating support calls
- Provide onsite technical support to clients and provide field engineering services to clients
- Provide continuous feedback to clients and affected parties, updating all system and/or portals as prescribed by NTT
- Conduct monthly random review of incidents and service requests to analyse and recommend improvements in quality
- Diploma in IT/Computing
- 1-3 years in roles of similar capacity
- Demonstrated experience required in Engineering function within a medium to large ICT organization with exposure in Managed Services
- Demonstrated working knowledge of ITIL processes
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Job Detail
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Job IdJD1020847
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSingapore, Singapore
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EducationNot mentioned