Job Description

JOB DESCRIPTION

Department: Regional Customer Support Report to: Manager of Customer Support Section Functional Relationships with: Customers, function groups within Murata's battery entities, various departments within Murata, and auditing parties

POSITION PROFILE

Based in: Singapore (Tuas); The successful candidate will work with assigned customers, within Murata and other external entities.

DUTIES & RESPONSIBILITIES

• Respond to customer's feedback/requests/claims within the target turnaround time
• Provide on-site and remote support
• Conduct preliminary investigations to verify claims
• Co-ordinate investigations & analysis of products/samples
• Escale/share issues/claims/defects via the appropriate platforms within the required time
• Ascertain & take appropriate measures to contain & mitigate product issues
• Prepare failure analysis reports for approval & submission
• Collaborate, drive and verify the implementation and effectiveness of improvements/corrective actions
• Document, prepare and/or supervise the scrapping/destruction of defective products
• Prepare and submit appropriate reports required by Customer
• Audit the processes within the factory
• Co-ordinate customer visits and/or conduct line tours
• Assume responsibility for & execute tasks/projects assigned
• Execute tasks as necessary to achieve Company's quality, environment work safety & health targets
• Participate in/contribute to small group initiatives to generate cost and/or time savings

• Bachelor's degree in Engineering (Electrical/Electronic/Mechanical/Materials) or Science (Physics/Chemistry)
• Logical, analytical, organized, pro-active
• Able to work both independently and as part of a team
• Composed and positive under difficult situations
• Excellent listening, verbal & written communication, and interpersonal skills
• Confident working with people, electrical/electronic & mechanical hardware
• Understanding of electrical circuit & functions will be an advantage
• Able to communicate reasonably well in spoken and written Mandarin to liaise with Mandarin speaking associates and customers
• Proficient using Microsoft Office applications, JMP/Minitab and/or equivalent software
• Able to travel independently, occasionally at short notice