Customer Service Excellence Officer (boon Lay)

Singapore, Singapore

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Handling of incoming requests/enquiries from customers via telephone, email, online chat, or any platform to provide support and information on buffet menu or service.
Uses knowledge of buffet order, or other assigned area of expertise to answer inquiries or to forward to the appropriate staff.
Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
Resolves problems by clarifying the customer\'s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or servicing; following up to ensure resolution.
Liaise with delivery team to address customer request and concerns with regards to delivery.
Performing general administrative tasks
Performs other related duties as assigned.

Requirements

High school diploma or equivalent.
Proficient in English and Chinese.
Customer service experience required.
Excellent communication skills including active listening.
Knowledge of, or ability to learn, product, service, or area of customer service specialization.
Able to work on weekend and public holidays
Must be able to work rotating shift
5 days work week (10am \xe2\x80\x93 7pm)
Attractive incentives

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