Job Description

Contexte et environnement

Provide Customer Service to assigned customers in any of the countries Good product knowledge and their application, keep well informed on product updates and prices changes Well versed in International Trade Terminology (e.g. Incoterms, UCP 600), Trade Documentation and Procedures, various payment terms in International Trade (CI, CFR, FOB, EXW, etc.) Knowledge of various Free Trade Agreements (CEPT Scheme)
Be prepared for job rotations with change of customers/countries/work scope from time to time as deemed necessary by the hierarchy

Activites

Respond to customer enquiries on product availability and pricing enquiries Process all orders received and coordinating of shipments both local and overseas Perform shipment coordination with Freight forwarding agents for Inbound and Outbound Logistic Verify products and pricing accuracy, endorse and acknowledge receipt of orders Data entry of all orders into system with accuracy by the stipulated order cut-off time Monitor product completion and notify customers of ECD (estimated completion dates); plan for shipment arrangements and continuously monitoring all back orders Plan and estimate the monthly shipments planned for reporting to the hierarchy to compute estimated monthly sales volume Coordinate with customers and respective personnel from Production / Logistics / Warehousing / Procurement personnel on export shipments or self-collection or delivery of orders Generate and check all shipping documents (Invoices, Packing List, Bill of Lading, Certificates of Origin, Certificates of Analysis, Fumigation/Packing Declaration, Form D, etc.) Collate all shipping documents and dispatch to consignees Attend to customer complaints and coordinate feedback and investigation findings Maintain strong business relations and close contact with customers Provide back up support in absence of colleagues in the team Liaise with various departments on customers' enquiries on products Maintain records and references for internal and external audits Participate in maintenance of Quality Management Systems (ISO 9001:2000) Participate in maintenance of HSE Management Systems (ISO 14001 & ISO 45001) IATF 16949 awareness Participate in ad hoc projects related to Customer Service Team

Profil du candidat

Accountabilities

Ensure a high quality level of customer service by timely, efficient and effective executions of customer's orders Verify pricing accuracy and ensure the application of correct pricing as stipulated by the pricing validity period Ensure available products are to be shipped out at the earliest possible shipment consolidation Ensure compliance with customers' requirements by providing the required shipping documentation for customs clearance Ensure all orders are fulfilled within the required time frame Ensure all back orders are monitored closely and delivered periodically; otherwise to seek closure with customers Ensure timely delivery by expedition

Qualifications

University graduate in Supply Chain, Maritime or related fields At least 2 years' experience in related activities Has analytical & strategic mindset Able to work independently and drive projects and initiatives Strong communications and interpersonal skills to work with different stakeholders Proficient in Microsoft Office Applications Knowledge of VBA is desirable Initiative and forthcoming with ideas for continuous work improvements Must be a team player and willing to share load & experiences Knowledge of International Trade Terminology (Incoterms, UCP 600), etc Knowledge of various payment terms in international trade

Informations supplementaires

TotalEnergies valorise la diversite, promeut le developpement individuel et offre des opportunites d'emploi egales a tous les candidats.