Customer Service Executive Air Export

Singapore 079903, Singapore

Job Description

b'




The candidate should be resourceful and analytical, able to manage resources and obtain buy-in from internal and external stakeholders. Able to lead the Customer Service team effectively and make business decisions independently.




Job Scope




- Reporting to the Export Manager

- Responsible for overall customer service excellence

- Ensure day to day Customer Service activities conform to SOP

- Continuous process improvement and/or innovation

- Minimum 2 \xe2\x80\x93 3 years relevant working experience in similar industry - Develop and/or participate in intervention strategies to mitigate gaps in delivery of logistics services - Put in a mitigation plan whenever necessary - Support internal and external stakeholders on customer attraction and retention strategy - Participate in solutions that address Customers concerns or business needs - Participate in discussion on operational policies, standards and procedures - Manage teams in the workplace Mon to Fri 8.30am to 5.30pm Sat 8.30am to 12.30am ( alternate Sat upon confirmation )

Beware of fraud agents! do not pay money to get a job

MNCJobz.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.


Job Detail

  • Job Id
    JD1305645
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Singapore 079903, Singapore
  • Education
    Not mentioned