Job Description

• Company transport pick up from Yishun, Admiralty, AMK, Sengkang, Tanah Merah, Tampines, Pasir Ris MRT stations
• AWS & VB available

Our client is a global leader specialized in international transportation, freight forwarder, supply chain management, and packaging solutions with offices in over 20 countries.

Responsibilities:

• Answer all incoming calls promptly and politely
• Respond to customers\' enquiries promptly
• Basic knowledge on cargo commodity as per IATA rules and regulations
• Handle all air export shipment interface with multiple parties (internal and external customers/ stakeholder) on shipment requirements
• Booking of flights with procurement team
• Check on AWB/ HAWB and all other necessary shipping documents and feedback to customer and overseas agent if any discrepancy/ non-compliance issue
• Ensure all data are updated correctly in system
• Liaise with overseas agents on various requirements and rates
• Obtain rate approval from customer before shipment departs
• Provide flight details and feedback to customer on freight status timely
• To ensure AED compliance and job file closures within KPI
• Monitor shipment uplift and transit to ensure timely arrival/delivery to consignee, as well as updating shipment delays to shipper and destination stations whenever occurs
• Good understanding of customer\'s SOP and shipment handling requirement by ensuring compliance prior to shipping with customer satisfaction
• Monitor progress to achieve month-end targets/ annual objectives and KPI
• Supporting others on shipment execution when necessary
• Provide airfreight quotations upon application
• Take charge of supplier\'s invoice disputes
• Timely escalation of issues/ concerns that requirements broader attention and resolution
• Take on all other ad-hoc tasks delegated by supervisor/ manager

Requirements:

• Minimum GCE \'O\' levels with 1 - 2 years of customer service-related experience
• Experience in freight forwarding (airfreight) is advantageous
• Possess excellent communication and interpersonal skills
• Good written and spoken English
• Able to work over-time when required

HOW TO APPLY:

Interested applicants, please click on "Apply Now" or email to REF31@stafflink.com.sg to submit your resume.

We regret only shortlisted candidates will be notified.

Job Type Permanent Full Time

Working Hours Mon - Fri, 9am - 5:45pm/ Sat, 9am - 1pm (once a month)

Salary From S$2,600.00 to S$3,400.00

Location East

Classification Customer Service / Call Center

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