Customer Service Executive (automotive)
Singapore, Singapore
Job Description
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EXECUTIVE, CUSTOMER SERVICE
GBE_901* (SERVICE CHANGI)
48 CHANGI SOUTH ST 1
5.5 DAYS ALTERNATE SAT A
Alt Sat: 8.30am to 12.30pm
- Represent the Company in a professional manner as a front line employee
- Identifying and responding to customers\xe2\x80\x99 needs by providing technical advices
- Work as a team with internal and external stakeholders like customers, contactors, workshop & etc
- Prepare quotation, debit note or credit note to customers and raise work orders
- Provide technical advice to customers
- Negotiation of repair pricing with customers
- Recommends service contract
- Raise job orders to workshops & contractors
- Liaise with controllers & contractors on service/repair quality and price of work
- Follow up with workshop & contractors on the service / repair of the vehicles and feedback to customers
- Update the service/repair schedule and vehicle collection with customers.
- To perform basic investigation into customers\xe2\x80\x99 complains and rectify the problems by coming up with recommendation within guidelines
- Escalate more pressing issues to Supervisors.
- Collection of payment
- Performs ad hoc duties as assigned by Supervisors
Requirements
- Proficient in basic MS Office
- Possesses problem solving ability & a customer centric mindset
- Prior working experience in the automotive industry
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Job Detail
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Job IdJD1291122
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSingapore, Singapore
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EducationNot mentioned