Customer Service Executive (call Centre / Perm) (ac)
Singapore, Singapore
Job Description
- Salary: $3300 to $3,300 + Payable OT Hours + AWS + Attractive Performance Bonus + Staff benefits
- Location: Changi Business Park
- Shift Allowance: $8 per shift (11am-830pm)
- Working Hours: 5 days work, rotating Shift ( 6am to 330pm or 11am to 830pm)
- For shift hour 6am to 330pm: Reimbursement for 1 way cab transport to start work
- Salary will commensurate according to Candidates\' Work Experience
- Able to start work before 9th January 2024
- Manage cases in line with the key directive of Assist First, Verify Later
- Demonstrate an understanding of all key clients\' Operations and Billings Procedures
- To be the first point of contact for members, end users, clients, service providers and colleagues
- To manage an allocated load of cases within the shift and ensure that it is communicated appropriately and efficiently in the transmission handover
- Ensure that sufficient logistic arrangements are made in timely and appropriate manner
- Escalate cases and requests as per company protocols
- Organize the full range of medical and security services for clients, utilizing the internal resources and external correspondents.
- Carry out any other reasonable duties as requested by the manager.
- Diploma or equivalent
- Min 1-2 years working experience
- Experience in call centers, assistance companies and/or hospitality industry an advantage
- Able to commence work before 9 January 2024
EA License: 14C7092
Company information
Registration No.
201410806W
EA No.
14C7092
Employer questions
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Have you worked in a call centre before?
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Job Detail
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Job IdJD1399992
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:$3300 per month
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Employment StatusPermanent
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Job LocationSingapore, Singapore
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EducationNot mentioned