Job Description

• Remuneration: $3000 to 3300/month + AWS + Variable Bonus + Attractive Flexi Benefits
• Permanent Positions
• Good Employee Benefits
• Professional Working Culture & Career Growth
• Training is provided

Responsibilities:

• Manage cases in line with the key directive of Assist First, Verify Later
• Servicing members and clients with the objective of exceeding expectations with the service provided
• Understanding of all key clients\' Operations and Billings Procedures
• Coordinate cases in an efficient and cost effective manner in accordance with company policies and procedures
• Work harmoniously with fellow operations staff, members of the medical team and other Assistance Centres in the provision of assistance to members and clients.
• To be the first point of contact for members, end users, clients, service providers and colleagues
• Ensure incoming calls are answered promptly, appropriately and courteously.
• Ensure inbound requests are handled in timely efficient manner
• To manage an allocated load of cases within the shift and ensure that it is communicated appropriately and efficiently in the transmission handover
• Ensure that sufficient logistic arrangements are made in timely and appropriate manner
• Escalate cases and requests as per company protocols
• Ensure continuity of service delivery by answering all requests for assistance in a timely and professional manner.
• Organize the full range of medical and security services for clients by utilizing the internal resources
• Carry out any other reasonable duties as requested by the manager.

Requirement:

• Diploma in any discipline
• Preferably 1 years of experience in call centers, assistance companies and/or hospitality industry
• Able to perform rotating shift:
• Morning shift: 6am to 330pm (Can reimburse taxi fare for travelling to work)
• Afternoon shift: 11am to 830pm with shift allowance $8 per day
• Able to work any 5 days a week per schedule
• Willing to work in contact center environment

EA Registration ID : R1106661 (Aaron Chang Kuo-Ying)

EA License : 14C7092

Additional Information

Career Level

Junior Executive

Qualification

Not Specified

Years of Experience

1 year

Job Type

Full-Time

Job Specializations

,

Company Overview

Search Index is a people-centric professional Human Resources consultancy firm, establish in 2014 and by our Slogan \xe2\x80\x9cBridging Career, Enhancing Life\xe2\x80\x9d, We, The People @ Search Index believes we are the bridge connecting Companies to Candidates empowering them to secure their Career and enabling them to have a better life.

Search Index is an inaugural recipient of the distinguished HCP(EA) mark by the Ministry of Manpower

(By submitting any application or r\xc3\xa9sum\xc3\xa9 to us, you will be deemed to have agreed and consented to us collecting, using, retaining and disclosing your personal information to prospective employers for their consideration.)

Additional Company Information

Registration No.

201410806W

EA No.

14C7092

Company Size

1 - 50 Employees

Average Processing Time

19 days

Industry

Human Resources Management / Consulting

Specific Location

Changi Business Park

Company photos

1/7

Search Index