Job Description

Key Responsibilities:

Customer Support and Communication:

Respond promptly to customer inquiries, handle inbound calls and emails professionally, and ensure high customer satisfaction.

Coordination and Administrative Duties:

Collaborate with warehouse staff, follow management directives, and perform daily administrative tasks efficiently.

Supporting Retail Stores

: coordinating with retail team to support with order processing, allocating free gift and marketing materials

Customer Order Processing:

Process and follow up on customer orders, including quotations, pricing, availability, and shipment confirmations.

Reputation Management

: Monitor and address customer reviews and feedback to maintain a positive brand reputation.

Qualifications:

No prior experience is required; fresh graduates are welcome. 2-3 years of customer service experience is a plus. E-commerce experience is a plus. Strong passion for customer service with a commitment to ensuring customer satisfaction. Excellent communication skills, both verbal and written, with professional telephone etiquette. Meticulous in providing accurate information and adept problem-solving skills. Exceptional organizational skills and attention to detail. Strong work ethic, positive attitude, and genuine desire to learn Minimum Diploma in any discipline.

What We Offer:

Competitive salary and comprehensive benefits package. Opportunities for professional growth and career advancement. A supportive, collaborative, and innovative team environment.
If you are enthusiastic about e-commerce and customer service and want to join a company that values your contributions, please submit your resume.


We look forward to welcoming a dedicated professional to our team who will contribute to our continued success and help us provide outstanding online shopping experiences to our customers.