Customer Service Executive
East Region, Singapore, Singapore
Job Description
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Responsibilities:
- Assist the call centre manager to oversee and manage the operation of the call centre
- Manage manpower allocation and respond to clients\xe2\x80\x99 queries
- Manage daily activities such as training, supervising, and hosting team meetings
- Promoting service standard and quality improvement of the call centre
- Support the team manager in highlighting operational issues and areas for improvement
- Assist in the coaching and training of staff and handle any disciplinary issue of the staff
- Any other ad-hoc duties as assigned
- Nitec/Diploma holder
- At least 2 year(s) of working experience in the related field is required for this position.
- Adequate telephone skills and etiquette
- Good interpersonal and communication skills
Job Code: ESL
EA Reg No: R1870701 (Lim Xin Ying)
EA License No: 01C4394 (PERSOLKELLY SINGAPORE Pte Ltd)
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Job Detail
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Job IdJD1363609
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationEast Region, Singapore, Singapore
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EducationNot mentioned