Customer Service Executive (hotel)
Job Description
The Customer Service Executive will be responsible for providing excellent support to guests before, during, and after their stay. This role requires strong communication skills, attention to detail, and a genuine passion for hospitality.
Key Responsibilities:
Replying to guest emails in a timely and professional manner
Answering guest phone calls and messages courteously
Assisting with reservations, check-in/check-out coordination, and special requests
Handling guest feedback, complaints, and service recovery tactfully
Liaising with housekeeping and maintenance teams to ensure rooms are ready for guests
Updating booking platforms and internal systems with accurate guest information
Supporting daily operations to ensure a seamless guest experience
Working place: Blk 73 Ayer Rajah Crescent
Between $2k-$3k/mth basic pay (depending on experience)
5 days work week
9am to 6pm
Singaporeans only
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Job Detail
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Job IdJD1672638
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSingapore, SG, Singapore
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EducationNot mentioned